?

Log in

No account? Create an account
Bruce, Caroline

A Great Experience wih Amazon.com

You hear so many stories about bad customer experiences and so on. So I thought I'd sit down and write about an incredibly good buying experience that I've just finished.

Last week, I decided I was going to buy Caroline a deep fryer and a French fry cutter as a gift. No, this wasn't me hinting about what I want her to make for me when I'm there.

Anyway, the deep fryer arrived on schedule, but while the tracking info said the French fry cutter had been delivered, Caroline had not seen the package and couldn't track it down.

So I wrote to Amazon, and told them about the situation. In less than an hour, they had written me back, apologizing, and told me that a new order had been placed, at no charge to me, for the French fry cutter. I got my shipping confirmation this morning. Needless to say, I was more than impressed with this amazing service.

Later this morning, Caroline informed me that she had actually now tracked down the package. So I again contacted Amazon, telling them that I wished to pay for the second unit. I figure I can have a French fry cutter too. Within about twenty minutes, I got a reply back, telling me that they would bill me for the cost of the second unit, but not for the cost of shipping it.

I think this is simply tremendous customer service, and Amazon should be commended for a terrific, professional, customer-centered buying experience. So this entry is my attempt to do so.

Comments